Hi @Nesthubprobs!
Thank you for posting in the community. I'm sorry to hear that your Nest Hubs won’t connect to your router. I appreciate your efforts in taking those steps before. I'm happy to help you!
Let's check your router settings to ensure proper communication between your Nest Hubs.
Configuring your router settings:
Be sure to enable or disable the following router settings to allow Nest Hub devices to communicate properly with your router and network. All routers are different, so each setting may or may not appear on your particular router (or may be named differently).
Keep in mind that resetting or making changes to your router settings may have unintended consequences. If you need help or have questions/concerns, contact your router manufacturer or internet service provider (ISP).
- Enable: Universal Plug and Play (UPnP), multicast, Internet Group Management Protocol (IGMP)
- Disable: AP/client isolation, virtual private networks (VPNs), proxy servers, IGMP Proxy. VPNs and proxy servers should be disabled on your computer as well (if applicable).
Here's some additional information to keep in mind:
- If you're having trouble connecting to a 5GHz connection on a router that is running DD-WRT firmware, please change the wireless mode setting to "mixed" and then try setting your Nest Hub.
- Hidden networks: If your network is hidden (i.e., does not broadcast its name/SSID), you'll need to manually input the network name and password. To do this, go to the network selection drop-down list, select "Other," and manually input the name and password.
- MAC address filtering: If your router has MAC address filtering enabled, you'll need to add the MAC address of your Nest Hub to the list of filtered devices. You can find the MAC address by tapping on the three dots located on the top right of the Google Home app during setup.
- Security: Google Home supports WEP, WPA, and WPA2 wireless security protocols. These protocols prevent uninvited guests from connecting to your wireless network and encrypt your private data as it is being transmitted over the airwaves.
- If your router supports Band Steering, also referred to as Smart Steering, try disabling this during setup.
After you've adjusted your router settings in accordance with the information listed above, please perform a factory reset and try setting up your Nest Hubs again.
Please keep me posted. I'll be waiting for your response.
Best regards,
Geremi
