03-14-2025 02:47 AM
My Nest hub 2nd gen keeps loading with the four dots rotating at the center of the screen. The system on this device cannot start even having a reboot on the device gives no hope, the same: keeping loading. Please help.
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03-17-2025 02:23 PM
Hi @Chilli0v0,
Thanks for reaching out here in the community! I'm sorry to hear that your Nest Hub (2nd Gen) is stuck loading with four dots at the center of the screen. I understand how concerning it is that the Nest Hub's system is unable to start, even after a reboot. I'd be happy to help!
To better investigate the inconvenience, I'd like to ask the following:
In the meantime, I suggest attempting to put the device into recovery mode with the following steps:
Let me know how it goes.
Best regards,
Jenniffer
03-18-2025 12:35 AM
Hi @jenniffert,
Thanks for your advice. My Nest Hub has been recovered by factory reset.
Best regards,
Chilli
03-17-2025 02:23 PM
Hi @Chilli0v0,
Thanks for reaching out here in the community! I'm sorry to hear that your Nest Hub (2nd Gen) is stuck loading with four dots at the center of the screen. I understand how concerning it is that the Nest Hub's system is unable to start, even after a reboot. I'd be happy to help!
To better investigate the inconvenience, I'd like to ask the following:
In the meantime, I suggest attempting to put the device into recovery mode with the following steps:
Let me know how it goes.
Best regards,
Jenniffer
03-18-2025 12:35 AM
Hi @jenniffert,
Thanks for your advice. My Nest Hub has been recovered by factory reset.
Best regards,
Chilli
03-18-2025 10:17 AM
Hi @Chilli0v0,
Thanks for following up!
I'm glad to hear that the inconvenience was resolved in the meantime. I also appreciate the efforts you've made to resolve this inconvenience.
If you need more assistance in the future, feel free to post again.
Best regards,
Jenniffer