Nest hub 2nd gen keeps loading

[Chilli0v0]

My Nest hub 2nd gen keeps loading with the four dots rotating at the center of the screen. The system on this device cannot start even having a reboot on the device gives no hope, the same: keeping loading. Please help.

[jenniffert · Accepted solution]

Hi @Chilli0v0,

Thanks for reaching out here in the community! I'm sorry to hear that your Nest Hub (2nd Gen) is stuck loading with four dots at the center of the screen. I understand how concerning it is that the Nest Hub's system is unable to start, even after a reboot. I'd be happy to help!

To better investigate the inconvenience, I'd like to ask the following:

• When did you first notice the four dots at the center of the screen?
• Was the device already in this state when you first discovered it? If not, was the device in use when it happened?
• Did you unplug the device, or was there a power outage shortly before you discovered the issue?
• Are you using the original power adapter that came with the Nest Hub (2nd Gen)?

In the meantime, I suggest attempting to put the device into recovery mode with the following steps:

• Unplug the power cord.
• Hold down the volume buttons and plug in the power cord at the same time.
• Wait for the device to turn on.
• Release the volume buttons.
• Once the device is in recovery mode, attempt a factory reset.

Let me know how it goes.

Best regards,

Jenniffer

[jenniffert · Accepted solution]

Hi @Chilli0v0,

Thanks for reaching out here in the community! I'm sorry to hear that your Nest Hub (2nd Gen) is stuck loading with four dots at the center of the screen. I understand how concerning it is that the Nest Hub's system is unable to start, even after a reboot. I'd be happy to help!

To better investigate the inconvenience, I'd like to ask the following:

• When did you first notice the four dots at the center of the screen?
• Was the device already in this state when you first discovered it? If not, was the device in use when it happened?
• Did you unplug the device, or was there a power outage shortly before you discovered the issue?
• Are you using the original power adapter that came with the Nest Hub (2nd Gen)?

In the meantime, I suggest attempting to put the device into recovery mode with the following steps:

• Unplug the power cord.
• Hold down the volume buttons and plug in the power cord at the same time.
• Wait for the device to turn on.
• Release the volume buttons.
• Once the device is in recovery mode, attempt a factory reset.

Let me know how it goes.

Best regards,

Jenniffer

[Chilli0v0 · Accepted solution]

Hi @jenniffert,

Thanks for your advice. My Nest Hub has been recovered by factory reset.

Best regards,

Chilli

[jenniffert]

Hi @Chilli0v0,

Thanks for following up!

I'm glad to hear that the inconvenience was resolved in the meantime. I also appreciate the efforts you've made to resolve this inconvenience.

If you need more assistance in the future, feel free to post again.

Best regards,

Jenniffer