Nest hub Max screen blurred

[Jimmy_J]

My device just started having display issues on the left side and is all distorted. My Hub Max is less than 2 years old and did cost a good chunk of money.  I contacted Google and they basically said oh well get a new one and stopped replying to my emails asking for the issue to be escalated. If you are thinking of getting a hub max, I advise against it. Since Google won't respond, I will be sharing this feedback across every social media platform I can. Folks should be aware of this terrible customer service. The rep even asked for my address so a new one could be sent and then right after sent another email saying the request was denied. Very misleading and just awful to do to a customer.

[Dan_A]

Hi Jimmy_J,

I'm sorry to hear that you had to go through that. It would help a lot if you could give us the case ID from the interaction you had with a Google support personnel to have it reviewed.

We'll be waiting for your response.

Best,

Dan

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Azarco]

Hello Jimmy_J,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Regards,

Alex

[Jimmy_J]

locking threads doesn't resolve anyone's problems, Alex.  And if you read my post, it is the Nest Hub Max that is failing.

[Azarco]

Hey there,

We understand how you feel. Please provide us your support ID so that we can review your interaction and follow-up if needed.

Best,

Alex

[Azarco]

Hi Jimmy_J, 

We don't want to be a nudge. If you still need our help, kindly share your case ID so that we can further help you. 

Regards,

Alex

[Jimmy_J]

The case number is 6-1310000033198.  The google Nest Hub Max screen blurring continues to get worse. I dont have almost $300 to just buy a new one after this short amount of time. Please escalate as I would like to get this device replaced. I have already sent my contact information/address to Rae like she asked. thanks!

[Muddi]

Hi Jimmy_J,

Sorry for the delays. Chiming in to ensure everything is covered here. Upon checking, replacing your device is not possible because it's already out of warranty. Please visit this link for more information about our limited warranty. Also, I suggest that you check your inbox as our team sent you an email last December 21, 2022 about your request.

Cheers,

Muddi

[Muddi]

Hey Jimmy_J,

Just bumping this up to make sure that you've seen our responses. Let us know if you have additional questions or concerns about your device and we'll be glad to help.

CHeers,

Muddi

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Thanks,

Juni