My device just started having display issues on the left side and is all distorted. My Hub Max is less than 2 years old and did cost a good chunk of money. I contacted Google and they basically said oh well get a new one and stopped replying to my emails asking for the issue to be escalated. If you are thinking of getting a hub max, I advise against it. Since Google won't respond, I will be sharing this feedback across every social media platform I can. Folks should be aware of this terrible customer service. The rep even asked for my address so a new one could be sent and then right after sent another email saying the request was denied. Very misleading and just awful to do to a customer.
The case number is 6-1310000033198. The google Nest Hub Max screen blurring continues to get worse. I dont have almost $300 to just buy a new one after this short amount of time. Please escalate as I would like to get this device replaced. I have already sent my contact information/address to Rae like she asked. thanks!
Sorry for the delays. Chiming in to ensure everything is covered here. Upon checking, replacing your device is not possible because it's already out of warranty. Please visit this link for more information about our limited warranty. Also, I suggest that you check your inbox as our team sent you an email last December 21, 2022 about your request.