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Nest hub causing other devices to glitch

Kirkster
Community Member

Issues!!!

 

We just bought a nest hub, when I tried to set it up it kept glitching out and saying something about an "AP" setting on my router. Dunno why there's that glitch I have 2 nest minis and 3 chromecast that I have set up and they work fine. My girlfriend was able to set up the nest hub fine on her phone. 

 

The second issue which is even more annoying now, with the addition of the hub it is causing our geeni controlled devices to freak out. Smart plug and bulb. Every 10-20 min or so it'll turn the plug off and back on, and with the bulb (when it's supposed to be off) it'll flash. It does this continuously. We unplugged the hub for the rest of the night and it stopped. The next day we reset the hub and I tried setting it up (how we found out about the issue above). After about 15 resets we have no idea what to do.

2 REPLIES 2

Kirkster
Community Member

We have also been experimenting with it over the past few days, resetting different bulbs, and plugs, reseting the nest hub, and just unplugging (to stop all of the issues when we want to go to sleep) and plugging it back in hoping it fixes itself by the next time we turn it on... 

Muddi
Community Specialist
Community Specialist

Hello Kirkster,

 

I apologize for the delayed response. I understand the frustration that comes with experiencing issues with your devices. Let's work together to troubleshoot and find a solution.

 

A few questions:

 

  1. Can you please provide the make and model of your router? This information will help us understand the network setup better.
  2. Have you checked if the AP isolation feature on your router is enabled? This setting can sometimes cause connectivity issues between devices.
  3. How many accounts are currently linked to your Nest Hub? Understanding the account setup can provide insights into potential conflicts or settings that may be affecting the devices.

 

Let's proceed by checking if there are any active routines that might be triggering the unexpected behavior. Also, since one of the bulbs is flashing on and off, it is possible that the bulb has been accidentally reset or is resetting on its own.

 

Please provide the requested information, and we'll continue troubleshooting from there.

 

Cheers,

Muddi