Google Home Mini Setup - “Brick”

[ISUMADDOG]

I pulled a brand new Google Home mini out of the box for the first time tonight after having it for a few years. Startup of the initial set up seemed to be fine with the speaker speaking commands. Went into Google Home and went through all the set up and everything seemed to be progressing fine. Got to the last step that said speaker updating and it hung. Now it seems to be a brick. I’ve tried unplugging it, leaving it off for a few seconds to a few minutes and plugging it back in and no success. I’ve held the factory reset button on it for up to 30 seconds to a minute and no commands  come on as documented in the help. I also found a forum suggesting unplugging it for 10 seconds plugging it back in until the lights come on and repeating that process 11 times to do a factory reset with no success. Without some other suggestions looks like my brand new mini is going to be a brick.  Suggestions appreciated! 

[ISUMADDOG]

Just got off of a chat with Google support and it does seem to be an acknowledged issue with a firmware update in early December.  It was a bit of a pain to do all the stuff the support asked, including taking a video of an attempted factory reset, but seems as though it is heading towards authorizing a replacement device.  But we’ll see as they are to provide an email response in 24-48 hours.

[ISUMADDOG]

I’m still waiting on a response from Google Nest support on this issue.  On Sunday via chat I provided the information they requested and they said to expect a response from my inquiry in 24-48 hours but nothing yet!

[Princesss]

Hello ISUMADDOG,

Apologies for the inconvenience that this has caused you. Could you please provide the case ID of that interaction so we can take a closer look into it?

Best,

Princess

[ISUMADDOG]

Hi Princess, thanks for looking into this for me.  Fully expected a response by today but still nothing.  Really appreciate you looking into case ID 0-2507000035693!

[Muddi]

Hi ISUMADDOG,

Apologies for the delay. We understand your concern, and we want to assure you that our team is actively reviewing your case. We have already made a follow-up on your behalf, and we will continue to monitor the progress. Rest assured that as soon as we receive any new information, we will promptly update this thread and share it with you.

Thank you for your patience and understanding.

Cheers,

Muddi

[ISUMADDOG]

No updates yet Princess.  Anything you can provide?

[Grammie14]

HELP, I’m having the same problem 

[Princesss]

Hello folks, 

Thanks for posting in the Community. 

We're sorry to hear about this experience. We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out our Contact Us Form with all the needed information then let me know once done.