Nest hub crashes constantly

[Moti_Hart]

Hello

My nest hub 2gen keeps crashing and making scary scratch sound in full volume

I've tried to reboot, factory reset and update for several times now.

What can be done?

[Dan_A]

Hi Moti_Hart,

This is not the experience we want you to have, let me help you. A few questions: 

• When did your issue begin?
• Were there any recent changes made?
• When you did the reset, was it the same steps as what you see in this link?
• What is the exact error message?
• Is there an LED light indicating if the device is either listening or thinking?

Keep us posted.

Best,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Moti_Hart]

It all started few weeks ago, i did the reset the same way as the link and there is no error message or led light.

It is very frustrating 

[Muddi]

Hello Moti_Hart,

Chiming in, could you tell us when and where you purchased your device? Also, what is the firmware version of your Nest Hub (2nd gen)? Follow the steps below to know-how:

1. Swipe up from the bottom of the display's screen.
2. Tap Settings Device information Technical information Firmware version.

Cheers,

Muddi

[Muddi]

Hi folks,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Muddi

[Princesss]

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Dan_A]

Hello again,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Regards,

Dan

[Muddi]

Hey yannamani_r,

Could you share a video showing the issue so we have a better picture on what's happening to your device? Also, please check the current firmware version by following the steps below:

1. Open the Google Home app.
2. Tap Favorites or Devices .
3. Tap and hold your device's tile > Settings , or More > Settings > Device information.
4. Find Technical information > Cast firmware: X.XXX.XXXXX. If the device is on Fuchsia, check for System firmware version: X.XXXXXXXX.X.XXXXXXX.

Looking forward to your response.

Cheers,

Muddi

[yannamani_r]

Hello, I have the same Issue

One mid night the screen turned Bright White and stayed like that

i had to pull the pulg and later in the day i have Factory reset the device further i was able to add to Google Home and upon Final reboot it shows an updated and gothrough it 100% and reboots and the same repeats

Please advise if there is any fix for this ?