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Nest hub default display samsung TV & wifi 5G problem

Jjaytang
Community Member

Previous setting:

1. samsung q95t (cable connect, connected with smartthing app as well as google home app, same router)

2. google nest  mini 2 (5Gwifi connect, connected with google home app, same router)

3. google home app installed in Apple Iphone 12 pro with ios version 14.7.1.


Current setting: (changed from nest mini2 to nest hub2)

2. google nest hub 2 (2.4G wifi connect, connected with google home app, same router)

i can use voice command to change the channel & open some app like youtube on TV

 

************

After I bought Nest Hub, i connect it to google home app & connect to wifi (detected 5g wifi but it keep saying my wifi password is wrong). So I connect it to 2.4G wifi and it is work.

 

However, I cant control my TV now, I tried to change the default display from nest hub to TV but it doesnt work.

i checked it in this forum and noted that samsung TV is not supported with nest hub. But why nest mini 2 is fine? 

May I know how can I not make nest hub to play music/video in nest hub itself?

i just wanna control my TV via nest hub.

 

thanks

 

10 REPLIES 10

GarrettDS
Community Specialist
Community Specialist

Hey there, 

I'm so sorry for the late response, but I wanted to hop in here to make sure we addressed your problems. I can understand how this kind of issue would be confusing, but I'm happy to help. 

 

Since the TV is linked to Google Home via SmartThings, I recommend unlinking and relinking SmartThins on the Google Home app to make sure that the TV is linked to the same email that is linked to the Nest Hub devices. If the issue remains the same, it would help us better understand the issue if we can get the exact voice commands and error messages you're getting from Nest Hub devices.

 

I look forward to hearing from you. 

Best regards, 

Garrett DS

Jjaytang
Community Member

For example, turn on/open the youtube/netflix in samsung tv/tv

 

no matter what Command, it also open youtube & netflix in the nest hub instead of TV.

please advise what command should I use to open app in TV instead of nest hub.

frances
Community Specialist
Community Specialist

Hello Jjaytang,

 

Thank you for your reply back! We have some more quick questions to get a better understanding of this situation.

  • Have you tried unlinking and relinking SmartThings?
  • Does the TV show up on the Google Home app?
  • Could you please try the same command from the Google Assistant on the Google Home app on your phone/tablet (same account is signed in). Does the issue still occur?

I appreciate your patience, let's get this issue resolved! 

Jjaytang
Community Member
  • Have you tried unlinking and relinking SmartThings? Yes
  • Does the TV show up on the Google Home app? Yes
  • Could you please try the same command from the Google Assistant on the Google Home app on your phone/tablet (same account is signed in). Does the issue still occur? Yes

frances
Community Specialist
Community Specialist

Hello Jjaytang,

 

Thank you for your patience! I just have one more suggestion.

 

You mentioned that your TV is connected via cable to the router. Could you try connecting the TV to the same wireless network that the other Google Home devices are connected to?

 

 Please let me know if this makes any difference. Thanks again! 

Jjaytang
Community Member

I tried to connect them to same wifi with same frequency. The youtube app only open in google tv instead of samsung tv

frances
Community Specialist
Community Specialist

Hello Jjaytang,

 

Thank you for your patience and for trying a variety of troubleshooting steps. I appreciate it!

 

I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 5-7748000032205. 

Jake
Community Specialist
Community Specialist

Hey Jjaytang,

 

I wanted to check in and ensure your case had been resolved. Please let me know if you are still having trouble, as I would be happy to review.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Jjaytang,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Jjaytang,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake