Thanks for visiting the Community.
I know how challenging it is when you're having issues with your Google Nest Hub. when did the issue start? Which Nest Hub do you have (1st, 2nd gen, or Net Hub Max)? To help us get a better picture of what's happening, do you mind sharing a video?
By the way, I appreciate @RachelGomez123 for helping here!
Looking forward to your response.