Google nest max crash when joining a Zoom meeting

[Pawkey]

Nest Max crash when joining a Zoom Meeting but not when starting a new meeting. Work good for months. It all starteed about the time Google New Meet.

[under_dog]

I have a new Nest Hub Max, and I'm experiencing the same issue.  I bought the unit specifically to attend Zoom meetings, but the app keeps crashing within a minute of starting; either 'hmmm...something went wrong', or the hub goes black screen and then resets.  Duo/Meet calls work fine.

[Pawkey]

Still waiting to hear from google.

[Princesss]

Hey everyone,

Thanks for bringing this up.

We're sorry to hear about what you're experiencing right now with your Google Nest Hub Max when using Zoom. Could you tell us if you're getting any prompts on the screen aside from the display that keeps on crashing? Also, have you tried performing a complete reset on your speakers? If not, you can follow the steps on this link and let's set it up again.

As soon as you're done setting it up, try using Zoom and see if this would make any difference. Keep us posted.

Best,

Princess

[under_dog]

Hi Princess,

Thanks for the response.

Yes, I did try a 'restore factory defaults' -- at least half a dozen times in fact.  And no, after the Zoom app begins to run, I did not see any screen prompts.  What I saw was either:

  - the unit saying 'hmmm, something went wrong' and returning to the default wallpaper OR....

 - screen going black for about 2-5 seconds, then the usual sequence associated with a device reset.

For me, this was not hard to reproduce -- it misbehaved every time.  And like the Pawkey stated, I was connecting to a zoom meeting with a a zoom ID number (not using a zoom account, if that matters).

I must tell you however, I will no long be able to do any testing for you.  I purchased the unit principally to attend zoom meetings,and given it was not working for me for that purpose, I returned the unit.  But perhaps PawKey or someone else can help with the testing -- I doubt we are the only 2 experiencing this issue.

[Princesss]

Hi folks, 

Thanks for sharing some steps. Could you please provide the cast firmware version of your Google Nest displays?

To check which firmware version you're on, follow these steps:

1. Open the Google Home app .
2. Touch and hold your device's tile.
3. Tap Settings Device information.
4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Looking forward to your response.

Best,

Princess

[Princesss]

Hey folks,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Pawkey]

Current version :

Fuchsia 8.20220713.2.194059

Software 49.57.36.777782712

Chromcast Fiormware 1.63.324740

[Muddi]

Hey folks,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
 

Cheers,

Muddi

[under_dog]

As I posted above, I no longer have the unit so I can't check this for you.  If it helps, it's a unit I bought new less than a month ago, and one of the first things the hub did once connected to my network, was to do a unit update.

It would be a shame if this thread were closed/locked without a resolution.  I noticed there is another thread called 'Zoom crashes hub Max' that suffered that fate, and I'd bet this is the same issue.

[Muddi]

Hey Pawkey,

Thanks for providing the information. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. I’ll keep an eye out for your response specifically, so please let me know once you’ve filled it out.

@under_dog: We appreciate your feedback. Locking or closing the thread doesn't mean that there's no resolution. There are times that we ask users to fill out a form like this one because we need to collect some information that is not allowed to share in public.

Cheers,

Muddi

[Muddi]

Hi Pawkey,

I just wanted to follow up on this. Have you had the chance to fill out the form?

Cheers,

Muddi

[Juni]

Hi there,

We haven’t received your form. Kindly fill it out so we can continue with the next step. 
 

Regards,

Juni