03-09-2023 02:17 PM
I've been having the issue with the nightime sounds playing all night, but now my bedtime routine will not play on my Nest Hub. It asks what time.to set the alarm and then nothing. I've deleted and reconnected it, rebooted, uninstalled Google Home on my phone and still it won't play on the device. The command option f rom the device also only asks for what time to set the alarm and offers no.further options. Frustrating as the sounds really help with my sleep.
03-14-2023 05:42 PM
Hi DeniseAhern,
This is not the experience we want you to have and thanks for doing some troubleshooting steps, let me help you. A few things: which Nest speakers are we working with? Is it a Nest Hub or Nest Hub 2nd Gen w/sleep sensing? When did your issue begin? Were there any recent changes made?
It would help a lot if you could do a sequential reboot first:
When you said deleted, was it about deleting the Nest Hub or the bedtime routine? If it’s the former, then let’s try to check your bedtime routine and try to edit or delete it and create a new one. Here’s how:
To isolate further, give a basic command to play ambient sounds. Here are examples:
Let me know how it goes.
Best,
Dan
03-17-2023 07:55 PM
Hi there,
I'm jumping in to follow up if everything is good here. Let us know if you have any further questions.
Regards,
Juni
03-18-2023 12:20 AM
It appears to be working ok now, thanks for following up.
03-19-2023 10:47 PM
Hey DeniseAhern,
Sweet! I'm happy to hear that your issue was resolved. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.
Cheers,
Muddi