Nest hub max always stuck on loading screen

[KenVernaillen]

Hello,

The thread was closed, but not resolved. (https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Nest-hub-max-always-stuck-on-loading-sc...)

I was supposed to be contacted, but that never happened.

My Nest hub max is still unusable showing a loading screen every day...

Please help and don't close the thread untill resolved.

[frances]

Hello KenVernaillen,

Thank you for reaching out. I am sorry to hear that the support team has not helped you yet. They are working through cases as fast as they can.

If you'd like, you can contact the support team through this contact us form, which will give you the option to communicate with them via live chat or email. You can refer to your Case ID and ask them for updates regarding your case. 

Thanks for your patience!

[Jake]

Hey KenVernaillen,

I wanted to check in and see if you are still in need of any help? Please let me know, as I would be happy to assist.

Best regards,
Jake

[Jake]

Hey KenVernaillen,

I want to ensure you are good to go. Please let me know if you are still having trouble with the device being stuck on the loading screen, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey KenVernaillen,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake