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Nest hub max always stuck on loading screen

KenVernaillen
Community Member

I recently returned my Nest Hub max, because it always gets stuck in a loading screen. (rotating 4 dots)
This also happens randomly. When I hard reset the device, it sometimes works for a day. Sometimes it boots up directly stuck.

I got a new Nest Hub max, but it also gets stuck on the same loading screen...
I am desperate, because it is completely unusable now.

While it is stuck on the loading screen, it still responds to voice commands.
When I ask to play a video, it plays the audio of that video and still shows the loading sreen. The only thing that makes it work for an hour or a day is reboot or hard resetting the device.

What can I do? please help.

 

System firmware version: 265669
Cast firmware: 1.56.265669
Language: English US, Country code: Belgium

3 REPLIES 3

frances
Community Specialist
Community Specialist

Hi KenVernaillen,

 

Thanks for reaching out. I appreciate you taking the time to try a variety of troubleshooting steps. 

 

I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 3-1775000031496. 

KenVernaillen
Community Member

Thanks, looking foward to the email

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS