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Nest hub max camera offline since day one

Community Member

I’ve never seen the camera work on the nest hub max. I don’t know what is wrong with it. I have factory reset it and fully setup.  I have had the device for about a month. 


Community Member

I just purchased and installed a nest hub max and the camera consistently says off-line and will not connect either. We have four other cameras in our home along with six thermostats and several other smart devices. Everything works including every Google nest product, except for the camera on the nest hub max. I have factory reset, removed the nest hub from Google Home app, reinstalled it fresh and still not working either. 

Community Specialist
Community Specialist

Hey there,

Thanks for visiting the Community.

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. We hope you were able to get the help you need, but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.

Best regards,