Nest hub max face detection not working

[eddieg1818]

I have set up face detection and voice detection on the nest Hub Max. Yet there is no indication that when I approach the camera that it recognizes anybody. There are no dots in the corner. Nor does it recognize my voice even after initiating and training for voice. At a loss I want to try next. Any insight is much appreciated

[Muddi]

Hey eddieg1818,

Thanks for visiting the Community.

I know how hard it is when something is not working on your Google Nest Hub Max. To confirm, what country are you located in? Also, is it working before? Is camera sensing enabled on your device? Also, what are the troubleshooting steps that you've done so far?

Looking forward to your response.

Cheers,

Muddi

[Muddi]

Hi eddieg1818,

How was your device? Did you manage to set up the face detection?

Cheers,

Muddi

[eddieg1818]

I did finally get it to work! Thanks for checking.

I basically deleted everything and started fresh. Factory reset, reinstalled home app, added family members again... You get the idea. Believe it or not, I ran into issues there too, but won't get into it. Took a few tries to get it. 

BUT... I must have done everything correct this time, because it works. Looking back, I'm not sure I turned off the nest camera (or may have turned it back on for some reason). Regardless, it's working now!

Thanks for checking in! 

[Jhonleanmel]

Hey folks, 
 

@Muddi, thanks for the help.

@eddieg1818, awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 

Best, 
Mel

[Jhonleanmel]

Hi everyone,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,
Mel