Nest hub max not completing setup of nest cam

[Geileskey]

I have an issue with my nest hub max. For no apparent reason it stopped playing iTunes music requests (I had it linked and can play iTunes music on my phone fine) so I removed the nest hub max from my home config and performed a factory reset. 

After joining the nest hub max to my Google home (android app) I was able to set it up but am still having problems playing apple music abd now I'm unable to complete the setup of the inbuilt nest cam. 

I get an "error connecting to Google message". 

I've tried uninstalling and reinstalling the home app, have removed the device from home and have performed about 3 factory resets so far to no avail, so I'm reaching out for advice.

thanks,

[albertocapo]

Same here, and google doesn't come up with a solution. I have my 2nd Nest hub max and the camera cannot be linked with the nest app. A month ago after a reboot, the camera can no longer be connected.

[Princesss]

Hi everyone, 

Thanks for reaching out.

We're sorry to hear about what you are experiencing right now with setting up your Google Nest Hub Max's camera. Let's go ahead and try these steps to see if you will still experience the same thing

1. Force close and re-open the Google Home app.
2. Ensure the that the Google Nest Hub Max and other devices have internet connection (device does not show as offline).
3. Remove any old Nest products that are no longer in use or online from the Nest or Home apps.
4. If you are setting up the device in a home with a previous Nest Cam set up, make sure that the Nest Hub Max is on the same Wi-Fi network and not far from the other device for setup.
5. If the above steps fail, do the following steps below:
   1. Set up the Nest Hub Max's Nest Cam in a new Home in the Google Home app with a tap on the plus sign at the top left of the Google Home app and select Create new home.
   2. Remove old devices from the old Home first, before they are added to the new one.
   3. Move current devices to the new Home, then delete the old Home in the Google Home app.

If you attempt to set up the camera again:

1. Remove the device from the old Home.
   1. Open the Google Home app .
   2. Tap the device Settings Unlink or Remove device Unlink or Remove.
2. Perform a factory reset on Nest Hub Max. To do this, hold the volume up and volume down buttons for 10 seconds.

Let us know if these steps work.

Best,

Princess

[albertocapo]

Hi Princess, thanks for your answer, but I already tried them all.  Now I just checked the preview and rebooted and camera setup worked immediately, a lot of hassle to get this working and software bug on your side.  I corresponded with Google Netherlands about 3 weeks ago to no avail.  Anyway, I'm satisfied now.  Kind regards

[Princesss]

Hi albertocapo,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Muddi]

Hey albertocapo,

Chiming in, have you had the chance to fill out the form? The form is only meant for you to use, so let us know once you’re done.

Looking forward to your response.

Cheers,

Muddi

[Muddi]

Hi albertocapo,

Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi