09-25-2022 07:36 PM
Nest Hub {2nd Gen} Freezing <= The original thread
The member Azarco suggested ...
... this took forever and I really thought it was a waste of time BUT yes it worked 🤗
I have no clue how or why this worked but there have been no hanging or blank screens since. It still does what looks like a nightly restart but so does my other Nest Hub.
Apparently I took too long to respond and the original thread is locked but I wanted to give credit where credit is due so Thank you Azarco !
09-26-2022 05:36 AM
Hey Roy11,
Thanks for updating the Community forum of your resolution — it's a big help! If you have any updates or just a discussion topic, feel free to start a new thread in the community.
Cheers,
Muddi
09-26-2022 06:49 AM - edited 09-26-2022 06:50 AM
It seems that our Nest Hubs do some sort of soft reboot every night, for us around 3 am or so.
09-26-2022 01:13 PM
D'OH
OK I'm not completely surprised BUT this is one of those things that should really have a mention somewhere or atleast a friendly "Don't Panic" sign with the Restarting message.
Thank you for the info!
09-30-2022 08:00 AM
Hi there,
We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
Best,
Princess
09-30-2022 01:12 PM
Yup, saw it.
09-26-2022 05:31 PM
Hey MplsCustomer,
I believe your concern is different from the OP's issue. Could you tell us what's the status of your device when it restarts (eg: playing music)?
Looking forward to your response.
Cheers,
Muddi
09-30-2022 01:14 PM
Nope, she's correct and responding to another part of the original message.
It would make things a lot clearer if the threads were not locked so quickly.
10-08-2022 09:36 PM
Hey folks,
It's been some time since this thread was updated. Does anyone here need assistance?
Cheers,
Muddi
10-09-2022 11:55 PM
Hi there,
Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
Cheers,
Muddi
09-30-2022 01:17 PM
I do not have a separate concern. In his post, Roy11 mentioned that his Nest Hub "still does what looks like a nightly restart". I merely pointed out that ours also do a soft reboot around 3 am (other customers have also pointed this out), but that Google Nest does not document this anywhere.
10-04-2022 09:47 AM
Hi everyone,
Thanks for the update.
@Roy11, we apologize if this thread was closed sooner than you would have liked. As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.
We invite you to search the Community to see if a discussion is open and ongoing about your topic. If not, feel free to start a new thread.
@MplsCustomer, we appreciate your feedback. Please feel free to try the steps posted above to see if this will fix the issue.
Let us know if you have additional questions relating to this concerns and the community would gladly answer your questions.
Best,
Princess
10-04-2022 11:45 AM
The malfunction that causes weather data to disappear overnight during the nightly soft reboot around 3 am from clock displays on Nest Hubs certainly seems like a Google Nest bug that we cannot resolve on our own.
It started happening with two of our Nest Hubs when they upgraded to Cast Firmware Version 1.60.305621. It has not occurred on a third Nest Hub also on 1.60.305621 and has not occurred on a fourth Nest Hub on 1.56.309385. Now that one of the two misbehaving Nest Hubs has now upgraded to 1.62.312297, the nightly disappearance of weather data during the nightly soft reboot on that Nest Hub seems to have ceased.
10-05-2022 03:10 PM
Hi MplsCustomer,
We appreciate your concerns and insights. Our team is already aware of this and working on a fix. Let's continue our conversation on this thread so everyone can also chime in.
Best,
Princess