Nest hub max

[kathysaunders64]

I'm having the same problem I'm trying to sync to my account with the hub max as a 2nd owner. But it keeps saying the previous owner have to log out or delete their account first on this device before I can sync my account. And the previous owner is not responding to

[Guarcax]

Hi @kathysaunders64!

Thanks for posting in the community.
I’m sorry for the inconvenience that you’ve been experiencing with your Nest Hub Max. I understand that you bought the device from someone else, and when trying to set it up in your account, you receive the message that it is still connected to the account of the previous owner. Let’s solve this together. 

Here are some extra steps for you to try:

1. Unplug the device.
2. Wait for at least 48 hours.
3. Factory reset the device and attempt to set up the device again.

Please check the following article: Factory reset Google Nest or Home speakers or displays. 

Tell me how it goes.

Regards,

Daniel.