Nest hub stopped working

[Shankar1207]

I’ve a Nest hub 2nd generation with me and it was working fine till yesterday. All of a sudden it went black and stopped working. I’ve tried changing adapters, sockets, switching it off and unplugged it switch it on after 10 seconds but nothing worked for me. Home app can’t even detect the nest hub. 

[nerys]

Hi Shankar1207,

Thanks for posting in the community! 

I'm so sorry to hear that your Nest Hub 2nd Gen has a black screen and is not working as you expected. No worries; I'm here to help! Here are some steps we can follow that might solve this situation:

• Confirm that the device is powered on. Turn on the privacy switch and see if the light comes on. Alternatively, ask a question and check if the assistant responds.
• Check the brightness offset in the Google Home App. It might be set too low.
• Reboot the device.

As a last resort, we can try to perform a factory reset on the Google Display. Just remember that doing this action will erase all data on your device.

Keep me posted about how it goes. If you have more questions for me, feel free to reply to this post. I'll be happy to assist further.

Best regards,

Nery.

[Shankar1207]

I’ve tried everything which you’ve asked me to do still no response from the nest. 

[nerys]

Hi Shankar1207,

Thanks for getting back to me and for trying all the steps I sent! 

Since we've tried all normal troubleshooting, my team would like to know more about this behavior. When you get a chance, please fill out this form. Let me know when you’re finished. We’ll have someone reach out to you via email from there.

If you have more questions for me, feel free to reply to this post. I'll be happy to assist further!

Best regards,

Nery.

[nerys]

Hi Shankar1207,

We haven’t seen your form submission come through, were you able to access it alright? Let us know if you’re running into trouble or still need our help!

If you have more questions for me, feel free to reply to this post. I'll be happy to assist further!

Best regards,

Nery.