Nest hub turns off when turn off lights

[msashakil]

Hi,

My nest hub turns off while I turn off lights. Tried factory reset didn't work. 

[Muddi]

Hey msashakil,

Thanks for stopping by on the Google Nest Community Forum.

My apologies for the delayed response here. I know how challenging it is when you're having issues with your Google Nest Hub - help is here!

A few questions: 

• When did the issue start? 
• How often does it happen?
• What is the operating system and firmware version of your device? On the Nest display, swipe up from the bottom edge of the screen, then tap Settings  > About device. Make sure to take a photo and share it here.

Also, it is best if you could share a short clip video so we can have a better picture on what's happening on your device.

Looking forward to your response.

Cheers,

Muddi

[Muddi]

Hey msashakil,

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Cheers,

Muddi

[Muddi]

Hey msashakil,

It's been some time since this thread was updated. Let me know if I can assist with anything else, otherwise I will be locking this thread after 24 hours due to inactivity.

Cheers,

Muddi