Nest hub unable to connect

[ailishmay]

Will your nest not connect to wi fi? Because mine won’t either 

[frances]

Hello Rleiser and ailishmay,

Thank you for reaching out. I would be more than happy to help get your device running and connected. First, I have some questions to get a better understanding of this situation.

• First, is this issue still occurring? 
• Which Google Nest Hub do you have? 1st or 2nd generation? 
• Is this a new issue? Was your device connected to WiFi before?
• What type of WiFi do you have? A one-step private connection or a public WiFi that takes you to a landing/login page first?

• What is your WiFi setup? (single router or multiple access points - how many?)

• What is the location of the affected device in relation to the WiFi Access Points/Routers? 

• Did your change WiFi setup recently?

  • If so, was it was working fine before? What did you swap your WiFi to?

• Could you try to connect your device to a hotspot? Does the issue still occur?
• What troubleshooting steps have you tried so far?

Thank you for your patience, I look forward to your response.

[frances]

Hi there,

It's been a few days since we have heard from the both of you. Just checking to see if you were able to see my response above. I look forward to your reply back, we're here to help!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.