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Nest hub unable to connect

Rleiser
Community Member
 
4 REPLIES 4

ailishmay
Community Member

Will your nest not connect to wi fi? Because mine won’t either 

frances
Community Specialist
Community Specialist

Hello Rleiser and ailishmay,

 

Thank you for reaching out. I would be more than happy to help get your device running and connected. First, I have some questions to get a better understanding of this situation.

  • First, is this issue still occurring? 
  • Which Google Nest Hub do you have? 1st or 2nd generation? 
  • Is this a new issue? Was your device connected to WiFi before?
  • What type of WiFi do you have? A one-step private connection or a public WiFi that takes you to a landing/login page first?
  • What is your WiFi setup? (single router or multiple access points - how many?)

  • What is the location of the affected device in relation to the WiFi Access Points/Routers? 

  • Did your change WiFi setup recently?

    • If so, was it was working fine before? What did you swap your WiFi to?

  • Could you try to connect your device to a hotspot? Does the issue still occur?
  • What troubleshooting steps have you tried so far?

Thank you for your patience, I look forward to your response.

frances
Community Specialist
Community Specialist

Hi there,

 

It's been a few days since we have heard from the both of you. Just checking to see if you were able to see my response above. I look forward to your reply back, we're here to help!

frances
Community Specialist
Community Specialist

Hi All,

 

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.