Hello Rleiser and ailishmay,
Thank you for reaching out. I would be more than happy to help get your device running and connected. First, I have some questions to get a better understanding of this situation.
What is your WiFi setup? (single router or multiple access points - how many?)
What is the location of the affected device in relation to the WiFi Access Points/Routers?
Did your change WiFi setup recently?
If so, was it was working fine before? What did you swap your WiFi to?
Thank you for your patience, I look forward to your response.