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Nest hub wont connect to wifi

IsobelMort
Community Member

My two nest hub speakers will NOT connect to wifi. They used to work and started disconnecting randomly at times from the wifi so I reset one, and it would not re connect. In the process I changed some settings in my wifi and along the way it disconnected the other nest and now both are disconnected. My two small nest speakers are working fine. I have tried Resetting router, resetting devices, connecting to both 2.4 or 5 networks and nothing works! The screens continue to say ‘cannot connect to wifi’

2 REPLIES 2

ai
Community Specialist
Community Specialist

Hello ,

Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 5-7637000031515.
Kindly,
Ai

frances
Community Specialist
Community Specialist

Hi All,

 

I have not received any new responses, so I'll go ahead and lock this thread. As always, if you have any other questions or concerns, please feel free to start a new thread and we'll be happy to help.