Nest hub

[Emilio1977]

Hello, my next hub of 2020 has remained on the black screen with the G in the background....is there any solution to date, it is only 1 year old...greetings and thanks

[Princesss]

Hi Emilio1977,

Thanks for reaching out.

Sorry to hear about what happened with your Google Nest Hub. Are you using the original power cable of your Google Nest Hub? If yes, let's go ahead and try these steps.

1. Place the device in Recovery Mode (unplug the device then hold down (long press) the volume up and volume down buttons while the you plug the device back in. Release the volume button once the device turns back on.)
2. Attempt a factory reset once device boots into Recovery Mode (hold down (long press) both volume up and volume down buttons at the same time.)

Let me know if this works for you.

Best,

Princess

[Princesss]

Hi Emilio1977,

I'd like to do a follow up to check if the steps I provided worked on your end? In case you still have questions, please feel free to respond to this thread and I'd be happy to answer it for you.

Best,

Princess

[Jake]

Hey Emilio1977,

I wanted to check in and ensure everyone is good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,

Jake

[Jake]

Hey Emilio1977,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake