Nest mini 2..glitch problem, try again in a few second

[Fernando_hen]

Out of nowhere, my nest mini 2nd generation stop working. I have already reset it 4 times and there is always a glitch, and not it is useless. I demand a new one... Hoe come this things happen and Google does nothing? I will have Procon submit a fine to Goggle, this is an absurd. Has anyone had this issue recently and was able to fix... It was working flawlessly a week ago, nothing changed on my network.. This is so frustrating. 

[MplsCustomer]

@Fernando_hen 

Was your reset a factory reset (https://support.google.com/googlenest/answer/7073477?hl=en#zippy=%2Cgoogle-nest-mini-nd-gen)?

You can try contacting Google Nest Support starting with this link to see whether your unit should replaced:

https://support.google.com/googlenest/gethelp

[Jake]

Hey Fernando_hen,

I wanted to check in and see if you managed to see MplsCustomer's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.
 

Thank you so much MplsCustomer for the helpful reply.

Best regards,
Jake

[Azarco]

Hi there,

We wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Cheers,

Alex

[Fernando_hen · Accepted solution]

Somehow, after 3 hard resets, it started working again... annoying as h$))... but glad it is now responding back as it as before. Thanks everyone.

[Azarco]

Hey Fernando_hen,

We appreciate your efforts and thanks for updating the Community forum of your resolution. Feel free to respond to this thread if you have additional concerns and I'd be glad to answer it for you.
 

Best,

Alex

[Azarco]

Hey everyone,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Alex