Nest mini 2nd gen lose wifi connection every day

[Fedebensa]

Hi, I've got a nest mini 2nd gen and been using it for a while with out issues. From some time to now it loses wifi connection every day, and needs to be restored and reconnected. Every single day the same problem. It's impossible to use it like this. Configures ok and works for a little time then loses connection. Won't restart until hard reset, quit it from he and reinstalling it. it's not a router problem, all the other staff works perfect (switches, chromecast, vacuum cleaner, etc...) It's just the nest mini

[Dan_A]

Hello Fedebensa,

That certainly hasn't been easy for you ― let’s check this out.

Have a look at this article and let us know if you need more help: My speaker or display is not connecting to Wi-Fi

About your Google Nest Mini, how was the factory reset done? How often does it happen in a day? What is the Firmware version for the affected speaker and any other speakers in the home?

Keep me posted.

Best,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Thanks,

Dan

[Fedebensa]

Hello Dan. The article is useless, already did that a thousand times.

The reset was made several timed already, pressing the center of the nest mini untill the sounds. And also unlinking it from home. 

It happens every day and they I get so ungry that I stop trying using it. I feel to trash it and get an Alexia one...

The info is: Versión de firmware del sistema: 309385
Firmware de Cast: 1.56.309385
Idioma: es
Dirección MAC: D4:F5:47:19:6C:2B
Dirección IP: 

IP address is blank. Updates automatic.

Please don't insist it is a modem issue, it is not. 

[Dan_A]

Hi again,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Regards,

Dan

[Fedebensa]

Done, filled the form and submited it. Any way her you have the same info

[aatienza]

Hey Fedebensa,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.
 

I appreciate the help, Dan

Thanks,
Archie

[Fedebensa]

Why will the thread be locked if I'm still having the problem??

Don't lock it untill you guys solve the problem. Don't want to open a new one to do all again

[Muddi]

Hey Fedebensa,

We understand. We'll keep this thread open until someone reaches out to you via email. Also, the reason why we're moving to a different channel is we may ask some questions not allowed to be posted here in the Community. 

Cheers,

Muddi

[Fedebensa]

The mini connects properly every time, but loses connection a while later and doesn't get it back on until i do a hard reset and all the procedure of setting it up again in home. Takes time and is a pain in the ass to do it every time I want to use it

[Tombox]

I have the same problem described by the community member.  It disconnects every 2 days and I need to go to the google home app to reconfigure the device.

[Muddi]

Hi Tombox,

Sorry to hear that. Have you tried connecting your device to a mobile hotspot to check if your device will have the same behavior?

Cheers,

Muddi

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Fedebensa]

Yes still with the same problem. I haven't got any solution yet. I don't have any question, I just want the nest to work properly

[Tombox]

Yes the problem is still there. All other devices at home are working  properly.   I have hotspot on my phone and i cannot stay at home for all the day to test it. Furthermore  the the night mode option is disappeared.

[Princesss]

Hi folks, 

@Fedebensa, thanks for the update. Glad to know that it's working good now.

@Tombox, I totally understand. However, it would be best if we can connect it to a different network so we can isolate if this is an issue with the device itself or the network. We'll keep this thread open for few more days until you try to connect it and see if this will rule out the connection issue.

Best,

Princess

[Fedebensa]

Hi princess, you got it wrong, mine is not working. It has the same problem still. Where you read it's solved?? 

Gets disconnected from internet every single day. After hard reset it will connect again but only for a while. After that gets disconnected and doesn't connect again. I'm sick of this...

[Muddi]

Hey Fedebensa,

Could you tell us when and where you purchased your device? Also, what country are you currently located in?

Looking forward to your response.

Cheers,

Muddi

[Muddi]

Hi Fedebensa,

I just wanted to follow up on this. Let us know if you still need help with your device and we're glad to further assist you.

Cheers,

Muddi

[Fedebensa]

Hi, I'm in Spain. I bought it at an electronic shop here. Yes, still having problems. I got s mail with a lot of questions and I send it back with the answers

[Fedebensa]

I bought it almost 2 years ago 

[Dan_A]

Hello there,

We got your form — thanks for filling it out. Since our team has reached out to you via email, please continue the conversation there as this thread will be locked after 24 hours.

Thanks,

Dan