Nest mini & Bluetooth adapter

[Ronjaj]

I use a Google nest mini and a Bluetooth adapter to play Spotify on a Logitech speaker set.

At the beginning of almost each new song the following happens: The song stars playing for just under one second, then interrupts for just under one second. The rest of the song is fine, but same problem with the next song. 

I actually observed that the Spotify time setting sometimes counts from 0:00 to 0:01 and then resets to 0:00 when the problem happens. 

I tried two different Bluetooth adapters already, nothing changed. Other devices like phones and laptops play Spotify with no problems through this setup.

 I was on the phone with Google support and they suggested it must be a faulty device after we went through all the trouble shooting . But now I have a new Google nest mini and the exact same problem again. I saw here that other people have the same problem, but didn't see any solution yet. 

Help would be greatly appreciated,otherwise I have to return my new mini too which would be sad 😞 

[LovelyM]

Hello Ronjaj, 

Thanks for reaching out to the Speakers and Displays Community forum. I'm sorry for this experience.

Please share with me your previous case number with us so I can check all the steps that you've taken so far. Also, please give me the Cast firmware version of your device.

Looking forward to your response.

Best,
Lovely

[Ronjaj]

Thank you! 
My Cast-Firmwase: 1.56.348702

And my case ID is 3926000034261 (though this was German speaking support).

[Ismaelamh9]

Hi, what bluetooth adaptaer are you using? My adapter goes really bad interrupts all time the audio, lags, but only with the google nests

[Ronjaj]

I'm using the adapter from Logitech

[Juni]

Hi folks,

Understood. Have you tried the factory reset? This erases all your personalized settings and restores the factory default settings. It won’t automatically reconnect to WI-Fi, and you’ll need to set it up again. Check out this link for more information about it. 

Best,

Juni

[Ronjaj]

Hey Juni,

Yes I tried this already, nothing has changed, I still have the same problem. What else can I try? 

Cheers

[Princesss]

Hello Ronjaj,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Princesss]

Hello there,

I just want to follow up and check if you're done filling out the form. Let us know by responding to this thread so we can check it.

Best,

Princess