05-21-2023 03:44 AM
I use a Google nest mini and a Bluetooth adapter to play Spotify on a Logitech speaker set.
At the beginning of almost each new song the following happens: The song stars playing for just under one second, then interrupts for just under one second. The rest of the song is fine, but same problem with the next song.
I actually observed that the Spotify time setting sometimes counts from 0:00 to 0:01 and then resets to 0:00 when the problem happens.
I tried two different Bluetooth adapters already, nothing changed. Other devices like phones and laptops play Spotify with no problems through this setup.
I was on the phone with Google support and they suggested it must be a faulty device after we went through all the trouble shooting . But now I have a new Google nest mini and the exact same problem again. I saw here that other people have the same problem, but didn't see any solution yet.
Help would be greatly appreciated,otherwise I have to return my new mini too which would be sad 😞
05-24-2023 09:03 AM
Hello Ronjaj,
Thanks for reaching out to the Speakers and Displays Community forum. I'm sorry for this experience.
Please share with me your previous case number with us so I can check all the steps that you've taken so far. Also, please give me the Cast firmware version of your device.
Looking forward to your response.
Best,
Lovely
05-25-2023 02:47 PM
Thank you!
My Cast-Firmwase: 1.56.348702
And my case ID is 3926000034261 (though this was German speaking support).
07-11-2023 05:10 AM
Hi, what bluetooth adaptaer are you using? My adapter goes really bad interrupts all time the audio, lags, but only with the google nests
07-11-2023 06:07 AM
I'm using the adapter from Logitech
08-05-2023 06:28 AM
Hi folks,
Understood. Have you tried the factory reset? This erases all your personalized settings and restores the factory default settings. It won’t automatically reconnect to WI-Fi, and you’ll need to set it up again. Check out this link for more information about it.
Best,
Juni
08-05-2023 07:14 AM
Hey Juni,
Yes I tried this already, nothing has changed, I still have the same problem. What else can I try?
Cheers
08-07-2023 10:16 PM
Hello Ronjaj,
We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
Best,
Princess
08-11-2023 06:35 PM
Hello there,
I just want to follow up and check if you're done filling out the form. Let us know by responding to this thread so we can check it.
Best,
Princess