Hi there everyone. This issue has been bugging me for over a week now and after multiple desperate attempts to try and solve it on my own, I’ve found this forum and am hoping someone here has a solution to put me out of my misery. I refuse to give up on it.
My Nest Hub and Nest Mini were both working fine at my old home and on the wifi there. I’ve now moved to a new place, completely new wifi and am receiving this error message when trying to setup both devices in the Google Home app:
”Connection Failed: couldn’t connect to Nest Mini/Nest Hub. Try factory resetting your device. Tap get help for more information.”
These are all the methods I’ve already tried:
- Factory resetting both devices multiple times
- Resetting the wifi router
- Trying to set them up on both the 2.4Ghz and the 5Ghz wifi connections
- Using the Nest app instead to try and set up
- Uninstalled Home app/reinstalled
- Tried on both mine and my partner’s phone
It doesn’t matter how many times I’ve done the above, it’s literally the same message every single time but I’m too stubborn to give up! One strange thing I did notice today though is that the Nest Mini was trying to set itself up under the name I had it under in my old house, despite it having been factory reset multiple times?
If anyone has a method I haven’t tried or can help me with logging a ticket with Google please help me, it would be thoroughly appreciated!
