Nest mini help

[Robertbear]

I recently moved my mom into assisted living and have been unable to get her google nest minis to complete set up. I have factory reset them and they seem to start the connection pro but fail with a message “Something went wrong”. Does anyone have a suggestion. Is there a setting that I need to have the IT department adjust to get these to connect?  Thanks Robert

[MplsCustomer]

@Robertbear 

Sometimes, if you can provide the IT department for the assisted living facility with the MAC address of the Nest Mini, they can allow it to have access, but it depends on the Wi-Fi setup for each institution.

A challenge is getting the MAC address:

https://support.google.com/googlenest/answer/9219252?hl=en#zippy=

[Muddi]

Hey Robertbear,

I hope we were able to answer your question with the info provided by @MplsCustomer. If you have additional questions, feel free to respond to this thread and we'd be happy to further assist you.

Cheers,

Muddi

[Muddi]

Hi there,

I don't want to be a nudge but I'd like to check if you were able to get your device working. Feel free to reach back if you still need help.

Cheers,

Muddi

[Princesss]

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess