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Nest mini playing wrong station despite recognising correct one.

languageservice
Community Member

When I ask the Nest mini to "play BBC radio 4", my phone wakes up and displays exactly what I said, but the mini says "playing BBC radio 1" and then plays Radio 1. This survives reboots and resets and used to work perfectly for years.

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@languageservice 

I just tried this on one of our Nest Hubs. It correctly displayed, "Hey Google, plan BBC Radio 4" but proceeded to play BBC Radio 1.

If I go to BBC Radio 4 on my computer, it IS available for broadcast, so that is NOT the cause.

Indeed. Eventually it will work. Also if I type it into the Google Assistant on my phone to play on the mini, that always works. It is clearly, like all the similar problems reported, a Google problem, not a station problem. 

There are lots of reports of this behaviour, but, of course, no solutions and no recognition of the problem.