05-31-2023 10:38 PM
Hi everyone, I’m experiencing something strange with the Assistant on Nest mini, every morning when the alarm goes on,
i ask “Hey Google, Stop”
it answers “I don’t understand “
and alarm goes again!!! I ask “Hey google, Stop!!”
It answers “I’ll stop” but alarm continue 😤
it keeps like this many times till it Stops really!!!! And this happens only with alarms in the morning, otherwise it understands my orders always!
06-07-2023 05:22 PM
Hi amadinho91,
This is not the experience we want you to have, let me help you. A few questions: when did your issue begin? Were there any recent changes made?
It would help a lot if you could do a sequential reboot first:
You can also try to remove general alarms via the Google Home app:
Furthermore, you can revert your Nest Mini to its default settings and set it back up by doing a factory reset. Here’s how.
Let us know how it goes.
Best,
Dan
06-10-2023 06:02 PM
Hey there,
I wanted to follow up and see if you still needed help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Regards,
Dan
06-11-2023 06:18 PM
Hello again,
We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
Cheers,
Dan