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Nest mini stops playing podcast overnight

rob_mt
Community Member

Same problem as https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Nest-Mini-stop-playing-spotify-in-the-m... - I have a specific sleep podcast that I like to play at night, but as long as I can remember it’s never actually played the whole night through. It doesn’t matter if an automation starts it, my voice starts it, or if I start it in the spotify app and then cast it. It ends abruptly after an hour or two, sometimes sooner. Somebody in the other thread recommended asking Google to set a sleep timer, but when I did, it didn’t present the speaker as an option, just other devices (that weren’t even playing anything). Also, it would be annoying to have to do that extra command every single time, especially since the routine I used to launch the command has also stopped playing the correct playlist altogether and is unusable.

 

Please fix this bug and play the podcast for its duration. Thanks.

28 REPLIES 28

yugi
Community Member

I’m having the same issue here. I like to play a white noise podcast on Spotify when I go to sleep and I play it from my Google Nest Mini, but it stops playing after exactly 2 hours. Really annoying.

Muddi
Community Specialist
Community Specialist

Hey folks,

 

It's been some time since this thread was updated. Does anyone here need assistance?

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey folks,

 

My apologies for the late response. I know how it feels when your Google Nest Mini is not working the way it should. Let's try to get to the bottom of this.

 

A few questions:

 

  • Do you have other Google Home/Nest speakers that don't have the same issue?
  • Does it happen to other podcast channels?
  • Do you have the same issue when playing music on the Nest Mini?
  • Does the same issue happen when you play it manually via voice command?
  • What specific command are you using?
  • What is the current firmware version of your Nest Mini?

 

Let's go ahead and unlink and re-link your Spotify account from the Google Home app. Once done, check if your device will have the same behavior.

 

Let me know how it goes.

 

Cheers,

Muddi

PipWasTaken
Community Member

Also dealing with this issue. I've seen thread after thread abandoned because the experts want to ask a billion questions but all you need to do it take this back to your developers. Let them figure it out and stop asking us questions. 

Muddi
Community Specialist
Community Specialist

Hi PipWasTaken,

 

I understand your frustrations. It would be very helpful if you could provide that information so we can further investigate what's going on with your device. Also, could you share the link for those threads?

 

Cheers,

Muddi

Princesss
Community Specialist
Community Specialist

Hi there,

 

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hello PipWasTaken,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess

rob_mt
Community Member

Excuse me? This was my thread. I responded and answered all of @Muddi's questions, where did my reply go?

Muddi
Community Specialist
Community Specialist

Hey rob_mt,

 

We apologize but we don't see your response. Please respond with the information needed so we can further check what's going on with your device.

 

Cheers,

Muddi

Princesss
Community Specialist
Community Specialist

Hi rob_mt,

 

Just one quick final follow up since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

 

Best, 

Princess

rob_mt
Community Member

So, to answer the questions, this happens on all my speakers no matter what command is used, how it is launched, or which specific podcast is played. The command used in my routine is the built in 'Play music' command; in the 'What music would you like to play?' box, I have the playlist name which includes only the single podcast episode that I prefer for sleep. The same issue happens when I play it manually via a voice command. The issue does not happen when playing music, only podcast episodes exceeding two hours it seems. With music playlists, even if the playlist is longer than two hours, songs keep playing, perhaps because no song (at least no song I have in my playlists) is that long.

The firmware on the Nest Mini is 348702.

As you stated in the thread I linked, this seems to be a server-side setting related to a time limit, not a device or user issue. Is that still the case? What is the status of that limitation?

Same issue here, with a white noise podcast. Had to switch to this after conversational actions were deprecated, used to use one for white noise that worked flawlessly. Podcast is 10h long, stops playing after 2h.

Muddi
Community Specialist
Community Specialist

Hey rob_mt and DamnDaniel,

 

We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

 

Cheers,

Muddi

 

DamnDaniel
Community Member

Hello Muddi, confirming I just filled out the form. Thank you!

Thanks buddy, I wasn't gonna. So whatever DamnDaniel filled out, add my name to it like a bill in congress or something. 

rob_mt
Community Member

Complete.

Muddi
Community Specialist
Community Specialist

Hey rob_mt,

 

We got your form — we'd suggest keeping track of your inbox as our team will be emailing you soon for more details.

 

Cheers,

Muddi

LovelyM
Community Specialist
Community Specialist

Hello rob_mt, 

We see here that one of our specialists has already reached out to you via email. Please respond to it so he can assist you with your concern. 

Best,
Lovely

LovelyM
Community Specialist
Community Specialist

Hey rob_mt, 

Checking in should you have any concerns or questions you need help with. Let us know by replying to this thread. 

Cheers, 
Lovely

LovelyM
Community Specialist
Community Specialist

Hey there, 

It's been a few days since your last reply — we're going to lock the thread within 24 hours. If you have further concerns, please feel free to create a new post.

Many thanks, 
Lovely

Muddi
Community Specialist
Community Specialist

Hi there,

 

I just wanted to follow up on this. Let us know if you still need help, and we're gald to further assist you.

 

Cheers,

Muddi

rob_mt
Community Member

Yeah, I haven't heard back since re-answering the same questions over email that I already answered here.

LovelyM
Community Specialist
Community Specialist

Hello rob_mt,

Got it! I've already bumped this to our senior specialist team. 

Regards,
Lovely

Juni
Community Specialist
Community Specialist

Hi there,

 

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

Juni
Community Specialist
Community Specialist

Hello there,

 

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

 

Best,

Juni

PipWasTaken
Community Member

@rob_mt you can let this thread die if you want. I decided to start my own and plan to keep it going. I didn't want to have to bump someone else's, so this will be my last reply on this thread. My post is here: https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Long-spotify-podcasts-stop-playing-duri... 

Princesss
Community Specialist
Community Specialist

Hey everyone,

 

We just want to check if you have seen our response posted above. Let us know if you have additional questions and I'd be glad to assist you further.
 

Best,

Princess

Muddi
Community Specialist
Community Specialist

Hi DamnDaniel,

 

Thanks — we got your form and have sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you. 

 

@PipWasTaken: I understand. It is best if you could fill out the form as well so we can further check what's going on with your device. 

 

Cheers,

Muddi