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Nest mini wifi connection problems

MATTIVERF
Community Member

My Nest mini is virtually next to my router. I connected it multiple times (tried resetting everything). After a while, the nest mini can not answer my questions, it stays quiet, light stays on until it  gives the error sound. I think this is a connection problem but I really don't know why it happens... 

 
I also have a router and an enhancer, would it be possible it tries connecting to the original router in stead of the router? But when I use the app, I can change the volume instantly, what makes me think this is more than a connection error. 
I tried every reset etc. 
 
17 REPLIES 17

David_K
Platinum Product Expert
Platinum Product Expert

Wireless bridges and extenders which are used to extend the range of an existing Wi-Fi network can sometimes cause connectivity problems. If you temporarily turn off your wireless extenders and move your speaker close to your main router just to test, does the issue persist?

MATTIVERF
Community Member

Thank u for reacting this quick. 
This did not work also. Same problem. 

It's also not like an enhancer, It's from the internet provider itself, and sending out the same network as the main router through lan cable. 

Mind the fact that did never caused a problem for multiple years... 

David_K
Platinum Product Expert
Platinum Product Expert

That's good additional info. It sounds like a modern mesh Wifi type system, which should be absolutely fine.

Are your Wifi devices or your speaker near to any sources of interference perhaps?

Troubleshoot wireless interference - Google Nest Help

MATTIVERF
Community Member

My mini is placed next to a tv and there is 1 wall between the router and the mini. Would this be the problem?

David_K
Platinum Product Expert
Platinum Product Expert

To be sure you could try moving your speaker further away from your TV, especially if it's a smart TV that can connect to Wifi. If you take a look at the article I linked to above it includes lots of practical steps you can try to see if wireless interference could be causing you problems.

MATTIVERF
Community Member

Update: I tried replacing it really next to router, still same problem

David_K
Platinum Product Expert
Platinum Product Expert

Ironically, having it too close to your router isn't good either. Ideally, you want your speaker to be about 15 - 20 ft (4 - 6 m) away from the Wi-Fi router. To narrow down where the issue may be, you could try temporarily connecting your speaker to a Wifi hotspot on a phone, tablet, or laptop and see if the issue persists? 

  • Turn on the Wifi hotspot feature on a phone, tablet, or laptop. If you're not sure how to do this, refer to the manufacturer's support website.
  • Connect a second phone or tablet to that Wifi hotspot.
  • Use that second phone or tablet to change the WIfi network of your speaker to your Wifi hotspot.

MATTIVERF
Community Member

I'm afraid im unable to do that test. I only have 1 phone and 1 computer, my MacBook Air, that is not able to do Wifi to Wifi hotspot.

David_K
Platinum Product Expert
Platinum Product Expert

In that case, you could try resetting your router and points?

What brand and model are they?

MATTIVERF
Community Member

They are from telenet, Belgian provider company. I already checked the settings, they are okay. UNPN is enabled. Restarting them did also not help

David_K
Platinum Product Expert
Platinum Product Expert

Restarting them isn't the same as a factory reset to clear all settings and begin afresh. I'd recommend taking a look at the factory reset steps in the manual or online documentation. Alternatively, contact your internet service provider.

MATTIVERF
Community Member

true but im afraid I will have to reconnect all devices and smart devices etc...

David_K
Platinum Product Expert
Platinum Product Expert

You'd only have to do that manually on your devices if you change the network name or password. As long as you don't do that, your devices should automatically reconnect to Wifi.

MATTIVERF
Community Member

Will try this then thanks!

 

MATTIVERF
Community Member

I think resetting the router worked xd

David_K
Platinum Product Expert
Platinum Product Expert

Great, glad it's sorted!

MATTIVERF
Community Member

Me too! hope it stays that way. Thanks for all the help! 🙂