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Nest not working

Piskander
Community Member

Device turns on but is undetectable and lights stay solid without blinking

3 REPLIES 3

Muddi
Community Specialist
Community Specialist

Hey Piskander,

 

Thanks for reaching out. I know how challenging it is not having a working device when needed. Let's dig deeper into this. A few questions: when did the issue start? What is the color of the LED light on your Google Nest Mini? Have you tried resetting it?

 

Let's try these steps below:

 

  1. On the side of the device, unplug the power cord for 10 seconds plug the power cord back in wait until the 4 LEDs light up.
  2. Repeat the first step, 10 more times.
  3. On the last attempt, leave the power cord plugged in.
  4. Wait until the device announces "Welcome to Google Home" set up the device on the Google Home app.

 

Let me know how it goes.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hi there,

 

How's it going with your device? Let us know if you still need help and the Community will be happy to lend a hand.

 

Cheers,

Muddi

Princesss
Community Specialist
Community Specialist

Hello Piskander,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess