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Nest speaker

JanaAF321
Community Member

doesn't reboot i can't set it to wifi lights dont turn on

3 REPLIES 3

Muddi
Community Specialist
Community Specialist

Hey JanaAF321,

 

Thanks for reaching out, and my apologies for the late response here.

 

I know how challenging it is, not having a working device when needed. I'd love to help. 

 

A few questions:

 

  • When did the issue begin?
  • Is it plugged directly into a wall outlet or surge protector?
  • When your speaker is plugged into the wall outlet, does it show any LED lights that indicate that it has power?
  • Are other devices able to receive power from the same outlet?
  • Have you tried a different outlet?
  • Was there any type of electrical outage around the time the issue began?

 

Please try these steps below:

 

  1. Plug your Google Nest Audio into a different wall outlet.
    Note: Make sure that you're not using a surge protector to rule out all other hardware.
  2. Discharge the speaker:
    1. Unplug the power adapter from the outlet and the speaker.
    2. Leave it unplugged for 20 seconds.
    3. Plug the power adapter into the speaker.
    4. Plug the other end of the power adapter into a wall outlet that works.
    5. Check if any LED lights would appear on the back of the speaker.
  3. If you have a second Nest Audio, please use the power adapter from the one that currently works.

 

Let me know how it goes.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey JanaAF321,

 

I just wanted to check if the troubleshooting steps shared help?

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey JanaAF321,

 

Just bumping in to make sure that you saw our responses. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

 

Cheers,

Muddi