Google hub is not getting started

[NileshForGComm]

My google hub is not getting started. It always stuck at in 4 dots rotating screen (After G logo). 

I already tried with factory reset but doesn't help. 

I saw a lot of post on community but could find real solution to it.

I was shocked with the discussion going on this topic and still no perfect solution from Google. 

[Muddi]

Hey NileshForGComm,

Welcome to the Google Nest Community Forum.

I know how challenging it can be to not have a working device when needed. This is related to a similar trending issue on this link. Rest assured that our team is aware of this and is already looking into it. I'd like to gather some details:

• Have you tried plugging the device to a different power outlet?
• When was this issue (stuck on gray G logo) first noticed?
• Was the device already in this state when you first discovered it?
• If no, were you in the middle of interacting with the device when it happened? If so, what were you trying to do?
• Did you unplug the device or was there a power outage shortly before you discovered this issue?
• Share a short clip video showing the issue on your device.

Please try these steps below that may help us fix the issue:

1. Place the device in Recovery Mode (unplug the device then hold down (long press) the volume up and volume down buttons while you plug the device back in. Release the volume button once the device turns back on.)
2. Attempt a factory reset once the device boots into Recovery Mode (hold down (long press) both volume up and volume down buttons at the same time.)

Let me know how it goes.

Cheers,

Muddi

[Muddi]

Hey NileshForGComm,

Checking in to see if the troubleshooting steps shared helped? Let us know by updating this thread, and the community will be glad to help.

Cheers,

Muddi

[Muddi]

Hey NileshForGComm,

Just bumping in to make sure that you saw our responses. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi

[NileshForGComm · Accepted solution]

Got replacement from the google team 😀

[Muddi]

Hey NileshForGComm,

Happy to hear that you're able to get a replacement for your device! It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 
 

Cheers,

Muddi

[mantaray]

Data filem Downloard Pada Youtube Tidak Di segerak Dalam TV Google.Setiap Kali kena Uploard sebelom menonton 

[Muddi]

Hey mantaray,

To confirm, are you trying to watch downloaded YouTube videos on Google Nest display? Could you tell us more about it so we can help you properly.

Thanks,

Muddi

[Muddi]

Hey mantaray,

I just wanted to follow up on this. Are you having issues watching videos on your Google Nest Hub?

Looking forward to your response.

Cheers,

Muddi

[Muddi]

Hey mantaray,

I haven’t heard back, so I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi