08-18-2023 08:58 PM
I have a nest thermostat that doesn't seem to get along with a nest hub. I have two other hubs in my house and they will respond and change the thermostat at voice prompt but one of them does not and it's a Gen 2 I don't understand what am I missing?
Answered! Go to the Recommended Answer.
08-23-2023 06:29 AM
Hi there,
Kindly check this: open the Google Home app > Devices tab. Can you see the “Master bedroom display” in a room, or under Other cast/Local devices?
Best,
Alex
08-22-2023 05:21 AM
Hi coffii_howz,
Thanks for posting — let's get this sorted out. A few questions: can you see this Google Nest Hub 2nd gen within a room in the same home as your other Google Nest Hub devices and Nest Thermostat? Is the Nest Thermostat showing on Google Nest Hub 2nd gen’s screen under Home control? If yes, can it be controlled there? What is the verbal response you are getting from Google Assistant whenever you command it to control the Nest Thermostat?
I’ll look forward to your response.
Regards,
Alex
08-22-2023 12:01 PM
Thanks for responding. The hub in question is in our master bedroom, we have a next max in the kitchen adjacent and it doesn't have any issues. We have a third in the basement also no issues. The verbal response is "your google nest thermostat isn't responding try resetting it up". I can do verbal settings from the Max in the kitchen without issue.
08-23-2023 06:29 AM
Hi there,
Kindly check this: open the Google Home app > Devices tab. Can you see the “Master bedroom display” in a room, or under Other cast/Local devices?
Best,
Alex
09-05-2023 09:01 AM
that worked.
09-05-2023 12:07 PM
Hey there,
Yay! I’m glad to hear that we were able to fix this. Should you have other questions or concerns about your Google Nest Hub, let us know. We’d be more than happy to assist you.
Cheers,
Alex