Google Nest Community

Eddiemac01 · ‎04-09-2023

NestHubMax camera will not connect. After scanning the QR code, it just spins for 5 minutes then says “something went wrong”. I have removed all google devices from the home, I have tried completely deleting and starting a fresh ‘Home’ from scratch, nothing works. I have factory reset the device about 20 times now, no combination of a fresh home or resetting devices has worked for me.

Frank1e · ‎04-09-2023

Try this. I had dame problem this fixed it.

Remove the Nest Hub Max from its current home structure.
Factory reset the Nest Hub Max.
Create a new home structure.
Leave the Nest Hub Max offline for more than 48 hours.
Then Set up the Nest Hub Max and its built-in Nest Cam on the new home structure

Eddiemac01 · ‎04-12-2023

Frank1e,

I appreciate it, but unfortunately that didnt work for me. I had a google support rep walk me through those exact steps on Sunday, and then trying yesterday afternoon (after 48 hours) i continue to have the same results. Incredibly frustrating as I just moved to a new house and have a bunch of other Nest devices that I am now hesitant to set up if I cannot even get the first one to work.

Frank1e · ‎04-12-2023

Sorry it took me 2 months to get it back up and working. Cant suggest anything else but keep trying. And good luck

Princesss · ‎04-15-2023

Hi folks,

Thanks for visiting the Community.

@Eddiemac01, we’re sorry to hear about your experience with your Google Nest Hub Max camera. Could you tell us if there’s any case ID provided from the previous Google support who assisted you?

@Frank1e , we appreciate your help on this.

Best,

Princess

Princesss · ‎04-18-2023

Hey everyone,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Princesss · ‎04-19-2023

Hi there,

Just one quick final follow up since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Best,

Princess