[Nesthub2] Devices / Rooms always gone after reboot.

[nark0tix]

Dear,

When i add one of my account to the nesthub2 everything works fine. I can see all my rooms and toggle all my lights and other devices.

Whenever i reboot the hub, i can not see my devices / rooms anymore. When i click on rooms i get a blackscreen.

When i go to the google-home app on my phone, to delete the hub account and add it again... everything works as expected. Untill reboot.

Any suggestions? I spoke to others experiencing the same issue.

[nark0tix]

I notice this doesn't happend on my own account. Just on the account i share with my girlfriend. (gmail)

Which is invited to the "house" with full owner permission.

Also this issue doesn't occure when using her own private account, with same permissions etc.

[Muddi]

Hey nark0tix,

Thanks for reaching out, and apologize for the late response.

Sorry to hear that you're having issues with one of your accounts on the Google Nest Hub (2nd gen). A few questions - what type of account are you using (Personal or Business account)? Do you also have issues controlling the smart devices via voice command?

Please remove and re-add the account to refresh it. Once done, reboot your device and monitor if you have the same issue.

Let us know how it goes.

Cheers,

Muddi

[Princesss]

Hey nark0tix,

Jumping in to check if the steps we provided worked on your end?

Let us know by responding to this thread so we can move to the next steps.

Best,

Princess

[Princesss]

Hey nark0tix,

Since there are no response from any of the customer, I'll be closing this thread now to keep our community tidy.

If you have any questions, please feel free to start a new thread and we'd be glad to answer it for you.

Cheers,

Princess