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Netflix/youtube apps on Nest hub tries to cast on other devices - not playing on nest display

dkarampo
Community Member

When trying to open either netflix or youtube on my nest hub - it brings up the remote control for my google tv with chromecast device and turns it on - trying to play the video there.

I can cast netflix or youtube from my phone to the nest display but not by the apps on the device itself

16 REPLIES 16

Bright1
Community Member

I wish I knew this earlier but it’s cool it comes from a close **bleep** #YouKnowBadManWasBornForThis**bleep**💯

Chiba
Community Member

I just got my Nest Hub and was wondering the same thing. It always tries to play on my TV in the living room.

Muddi
Community Specialist
Community Specialist

Hey folks,

Thanks for visiting the Community.

I understand how challenging it is when you're having issues playing Netflix and YouTube on your Google Nest Hub. A few questions: when did the issue start? Which Nest Hub do you have (1st or 2nd gen)?

Let's check if you have preferred TV setup on the Google Home app:

  1. Open the Google Home app.
  2. Touch and hold your device's tile.
  3. At the top right, tap "Settings", then check if there's a default TV.

Let me know how it goes.

Cheers,

Muddi

Chiba
Community Member

Sorry for my late response. The default TV set for my Gen 2 device is set to 'Bedroom display' (that's where my Nest is located) and the TV in the living room is shown underneath but not selected. It seems to happen with any video app. Whether it's Netflix or Youtube, when I ask my Nest to start one of these apps it says that the TV appears to be unavailable and shows my living room TV on the screen.

I also reset the Default TV for my Nest, then selected itself again as default, but it still the same issue. It always wants to play everything on the living room TV. This behavior has been exhibited since I first set up my Nest last week.

Muddi
Community Specialist
Community Specialist

Hey folks,

 

Thanks for all the information. It would help a lot if you could share a video showing what's happening when you play YouTube/Netflix on your Nest display. Also, please tell us the firmware version of your devices.

 

Cheers,

Muddi

dkarampo
Community Member

Hi. I have uploaded a video here

https://youtu.be/0yfaXQJWq-4

Software version 47.9.4.447810048

Chromecast firmware version 1.56.324896

Princesss
Community Specialist
Community Specialist

Hi dkarampo,

 

Thanks for sending the video.  We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

 

Best,

Princess

Chiba
Community Member

Software version 47.9.4.447810048

Chromecast firmware version 1.56.324896

For me basically the exact same thing as in dkarampo's video is happening. Do you still want a separate video from me?

Chets619
Community Member

Same issue here. Is this a software bug?

Princesss
Community Specialist
Community Specialist

Hi folks,

 

@Chiba, @Chets619, kindly fill out the form posted above and let us know once you're done.

 

Best,

Princess

Done

 

Chiba
Community Member

Done             

Juni
Community Specialist
Community Specialist

Hi folks,

 

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.
 

Thanks,

Juni

Muddi
Community Specialist
Community Specialist

Hey folks,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Cheers,

Muddi

dkarampo
Community Member

Hi there, problem persists. I have gene device. Problem is there since i bought it few weeks ago.

Default TV is set to the nest hub display

dkarampo
Community Member

I meant gen2* device