Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.
Original poster: Philip Olsen
I am having extreme difficulty in getting my Google Home Hub to connect to my network.
After a factory reset, I do all the steps to join it to the WiFi and it just sits on a "connecting to <WiFi>" message.
I did some digging on my router (running Asus Merlin FW) and I am able to see that the device does in fact have an IP address and is pingable on the network.
TCPDump shows a large number of packets being sent to 8.8.8.8 but returning with an ICMP unreachable error message, but I am unclear if these are actually the issue or just noise. Google searches indicate that this could be showing that the UDP port is not open on the destination or part of a normal tracert.
I have disabled all the fire walling functionality on the router and yet the issue persists. I'm certain that this was working previously with my same router setup but I'm not sure how else to troubleshoot.
Another thread mentioned these requirements, but without destinations IPs, its hard to validate that these are correctly open (which I believe they should be).
Ports that should not be blocked on the network
- Outgoing UDP Multicast on port 1900 and 5353
- Incoming UDP Unicast on arbitrary ports > 53 and 123
- Outgoing HTTP on port 8008, 8009, 80 and 443
Does anyone know what exactly is required for the hub to detect that it is properly connected to the internet?
