New Google Home App is annoying‼️

[L1inamillion]

This new google home app is very annoying and frustrating.  I can’t play any media to my SRS-XB501G speakers neither in multi rooms.  The group that I created for the two displays then disappears.  I had everything working just fine in the old app.  Now I can use only one speaker because I have to connect it using Bluetooth.  I did not purchase wifi speakers to use Bluetooth. Trying to find a solution to my issues in support is even more of a headache.  The worst update I’ve ever seen 😡.

[Albperalb]

Hello,

I have the same problem. All my groups have disappeared with no reason. The new Home app doesn't show them. I can't manage them. It's annoying 

[MeMoMaMaMan]

I no longer have the option to pair my nest audio to my computer via bluetooth.  It worked fine before, but now when following the directions in the link I do no have any bluetooth related menu options.

These are the same instructions that come up in the app when searching.

I hope this gets added back. Without bluetooth my speaker no longer does what I need it to do, and I'll have to replace it.

https://support.google.com/googlenest/answer/7381505?hl=en

[Dan_A]

Hi folks,

Apologies for the delayed response.

@L1inamillion, @Albperalb, @MeMoMaMaMan, this is not the experience we want you to have; let us help you. A few questions: aside from the mentioned Nest Audio, which Nest speakers are we working with? When did your issue begin? Were there any recent changes made?

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router, followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

Also, you can reinstall the Google Home app to see if that changes things.

For more information about Bluetooth connectivity, open this link.

Keep us posted.

Best,

Dan

[Dan_A]

Hello again,

I wanted to follow up and see if you still needed help. Please let me know if you still have any concerns or questions from here, as I would be happy to take a closer look and assist you further. 

Kind regards,

Dan

[Dan_A]

Hello again,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Kind regards,

Dan