I got a Google Nest Hub Max for Christmas and just set it up yesterday. I’ve had nothing but issues with it since.
When I first plugged it in, it did an immediate software update. I set it up fully, only to find during the automated tour that the left-swipe accessible menu wasn’t there. Instead it simply said “curated art”. After looking online for a solution, I factory reset the device and everything seemed to be fine.
A couple of hours later, I was using the device to listen to music and view a recipe. When I tried to swipe up on the recipe, I found that the entire device was frozen. A few seconds later it completely crashed and restarted on its own.
Now, this morning, I’m trying to set up the camera. I set it up without issues before the first factory reset but did not bother to set it up the second time until I knew the device was working properly. I keep getting the “something went wrong” message. I’ve followed the suggested steps in the app, turned the device off and on, reset my phone, removed and re-added the device to the same home and a new home within my google app…I am not doing another factory reset.
My mom got the same exact device and I set hers up with absolutely no issues. Could this one be defective? Has anyone else had luck exchanging it out for a different one? Any suggestions are much appreciated.
