New Google hub max not showing other nest camera streams

[phil750]

Hi all

I brought a Google hub max a month or so ago and been having various issues showing my other camera streams live on it. For reference we have various nest cams around including one in my toddlers room, which for the evening we show his camera and use as a baby display on the hub max. However most of the time it doesn't even connect and when it does it drops out after 5 minutes. 

It replaced a hub V2 which was in the exact same location and had no issues . 

We have 2 X hub V2 and a Lenovo 9 inch home display which all work fine with displaying camera feeds. 

Factory reset helped for 1 day and then it went back to not working. 

It is next to my WiFi router by about a meter and WiFi app shows it as having excellent signal. 

Ran out of ideas 

[Princesss]

Hello phil750,

Thanks for posting in the Community.

I appreciate all the details you've shared. Could we try to reboot your Google Nest Hub Max and your router simply by unplugging it from the power source for a few minutes? After that, plug in your devices and say. "OK Google, sync my devices". Let's check if this step will make any difference to its behavior.

Let us know how it goes.

Best,

Princess

[phil750]

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@Princesss wrote:

Hello phil750,

Thanks for posting in the Community.

I appreciate all the details you've shared. Could we try to reboot your Google Nest Hub Max and your router simply by unplugging it from the power source for a few minutes? After that, plug in your devices and say. "OK Google, sync my devices". Let's check if this step will make any difference to its behavior.

Let us know how it goes.

Best,

Princess

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Hi

I tried and it has made no difference sadly 

[Princesss]

Hey there,

Thanks for responding. We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out our Contact Us Form with all the needed information then let me know once done.

Best,

Princess

[Princesss]

Hi phil750,

I just want to check in-- have you had the chance to fill out the form? Let us know once you're done so we can check it right away. 

Best,

Princess