New NEST AUDIO will not connect to wifi.

[Mooky]

New nest Home Audio speaker will not connect to wifi.  Network shows on my phone app but will not connect. Other devices in the same room are connected no problem. Tried unplugging speaker and resetting router/modem equipment. Very disappointed....hope someone can help.

[Muddi]

Hey Mooky,

I'm glad you reached out!

I know how excited you are to use your Google Nest Audio, but sorry to hear that you're having issues connecting it to your network. I'd love to help!

A few questions:

• What type of network connection do you have? (public or private network) 
• What message are you getting when you try to connect your device to your network? 

To eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Nest Audio).

Let me know how it goes.

Cheers,

Muddi

[Mooky]

thank you!

[Princesss]

Hi Mooky,

Chiming in to check if you still need help?

Let me know if I can assist you with anything else, otherwise I’ll be locking the thread. 

Best,

Princess

[Princesss]

Hi Mooky,

I haven’t heard from you, so I’ll be locking the thread in 24 hours. Thanks for posting! 

Best,

Princess

[petergroft]

Make sure your Google Home or Nest device is within ############ ft (4-6 m) of the Wi-Fi router. If you have a dual band router, try to set up your device on both the 2.4 GHz and 5 GHz bands.

Make sure Wi-Fi, Location Services and Bluetooth are turned ON on your phone or tablet.

Turn OFF mobile/cellular data.

Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.

Reboot your Google Home or Google Nest device.

Make sure you're using the latest version of the Google Home app, by checking your app store for any updates.

Restart the Google Home app.

Greetings,
Peter

[Muddi]

Hey Mooky,

Thanks for posting, and apologies for the delayed response. I know how it feels when you can't connect your Google Nest Audio to your network. A few questions: is this a first time setup or the device has been connected to the same network before? What type of network connection do you have (Public or Private network)? What message are you getting when you try to connect your device to your network?

Also, have you tried the steps provided by @petergroft? If yes, but you still have the same issue, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Nest Audio). These will help us isolate network issue.

Looking forward to your response.

Cheers,

Muddi

[Muddi]

Hi there,

Checking in, did the troubleshooting steps shared help?
 

Cheers,

Muddi

[Muddi]

Hey Mooky,

I haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi