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New NEST AUDIO will not connect to wifi.

Mooky
Community Member

New nest Home Audio speaker will not connect to wifi.  Network shows on my phone app but will not connect. Other devices in the same room are connected no problem. Tried unplugging speaker and resetting router/modem equipment. Very disappointed....hope someone can help.

 

4 REPLIES 4

Muddi
Community Specialist
Community Specialist

Hey Mooky,

 

I'm glad you reached out!

 

I know how excited you are to use your Google Nest Audio, but sorry to hear that you're having issues connecting it to your network. I'd love to help!

 

A few questions:

  • What type of network connection do you have? (public or private network) 
  • What message are you getting when you try to connect your device to your network? 

To eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Nest Audio).

 

Let me know how it goes.

 

Cheers,

Muddi

Mooky
Community Member

thank you!

Princesss
Community Specialist
Community Specialist

Hi Mooky,

 

Chiming in to check if you still need help?

 

Let me know if I can assist you with anything else, otherwise I’ll be locking the thread. 

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi Mooky,

 

I haven’t heard from you, so I’ll be locking the thread in 24 hours. Thanks for posting! 

 

Best,

Princess