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New Nest Mini (gen2) fails to setup

Tryphan
Community Member

I have a Nest Hub, an original Home speaker, and 2 Nest Mini (gen2) speakers working fine, but I am unable to complete setup of a third Nest Mini (gen2). I have tried multiple resets of the device but it always fails to complete the setup. The other 2 worked flawlessly when setting them up. I haven't done anything differently with this device so fear there is something wrong with it.

12 REPLIES 12

Jake
Community Specialist
Community Specialist

Hey Tryphan,

 

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help with your device not setting itself up? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Tryphan,


I am sorry for the late reply once again. I wanted to check in with you once again and ensure the device is working properly from here. If not, do you mind me asking what troubleshooting steps you have tried to resolve the issue? Please let me know, as I would be happy to help.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey Tryphan,


I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Tryphan,


I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Tryphan,


I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

Tryphan
Community Member

I'm unable to get the form to work. When I fill in the fields and press Submit it returns "Refresh this page and try again. Sorry, there was a problem with the form."

Jake
Community Specialist
Community Specialist

Hey all,

 

I am sorry to hear about the trouble with the form. I had checked with our Team, and the form should be working from here. Please let me know if you are still having trouble with filling that out, as I want to ensure you are in contact with our Team.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey Tryphan,

 

It looks like we received your filled out form, and we have passed this on to the correct team, where they will be reaching out to you about your issue in 24 hours. I'm going to go ahead and lock this thread at this time.


Best regards,

Jake

I cannot finish setting up my mini nest. Tried everything, but still nothing

Tryphan
Community Member

I've been unable to get the device to work properly. I can stream music to it, but am unable to change the speaker name or add it to a new or existing group of speakers. I've basically given up on it as nothing I've tried works. Reset and restarted the setup process multiple times. It doesn't work like any of the other google speakers I have (2 other Nest Minis, an original Home speaker, and the Nest Hub.

Tryphan
Community Member

Hi,

 
The speaker kind of works. The setup always fails before completing. However the device does then show up in the Home app and I am able to use it. I am not able to add it to any groups, nor can I rename it.
 
Regards,
Brian

Spatchlab
Community Member

Hello, just wanted to add that I am experiencing similar issues. Got a Nest Mini (gen2) that I would like to set up. It successfully connects to wifi and I am then asked to set up all the media connections (e.g. connection to Spotify, youtube, Netflix, etc.). Then I get a screen saying "Configuring your nest mini hang tight, it shouldn't be more than a few moments", which is consistently followed with "There was a problem setting up Netst Mini". The speaker now shows up on the google home screen, but when clicking on it the screen says "Not available - cant see speaker on this Wi-Fi network...). Unlike Tryphan I cannot stream audio to the speaker.