Next Hub won't play with voice recognition

[Mancini316]

Up until a few weeks ago, i was able to say "Hey Google, play "x" on Netflix" and it would just launch and play that Media. Now, i try it and it says that title is not available and won't play. Yet, i can go into the app on my phone and cast that same movie or show to the device. Worked completely fine until just recently.

[Juni]

Hi Mancini316,

Thanks for reaching out — let’s see what’s going on. A few questions: when did it begin? Have you tried playing video via YouTube to isolate it? What steps have you taken to fix it? Try to reboot your Nest Hub and observe if it will make a difference. 

Thanks,

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

Juni

[Dan_A]

Hey there Mancini316,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan