No funciona mi nest hub... (Pantalla gris con logo de Google)

[11luishernandez]

La pantalla de mi nest hub se queda estática en color gris y con el logo de Google, no responde! 🙏 @Nest

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Regards,

Juni

[Juannny]

Hola, lo he desenchufado más de 10 veces y no funciona😓

[Princesss]

Hi everyone,

Thanks for responding.

@Juannny, thanks for trying the steps. May we know what country are you in?

@misael1234, we appreciate your efforts. Feel free to update this thread as soon as you have news about your device's replacement.

Best,

Princess

[misael1234]

at least, i'm at Mexico.

[Princesss]

Hi misael1234,

Thanks for updating us. 

Unfortunately, for devices purchased in Mexico, the only option we can give is to have your device replace from the store where you purchased it. You might want to check this link for more info regarding device replacement in Google: https://goo.gle/3RCutSq

Let us know if you have additional questions by responding to this thread.

Best,

Princess

[misael1234]

Y ahice todo lo que dice el area de soporte de google, la respuesta fue que el producto tenia un defecto, me pidieron que solicitara a mi vendedor (tienda oficial de google en Mercadolibre) que me hiciera el remplazo del equipo. hasta el momento siguen revisando el tema pues no me han hecho ni cambio ni nada.

[11luishernandez]

No sirven para nada ninguno de los encargados de dar solución a algo que es problema de sus aparatos, no de nosotros.

Soy muy fan de Google pero dejan mucho que desear sus productos.

Compré un aparato basura prácticamente.

[Muddi]

Hey 11luishernandez,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
 

Cheers,

Muddi

[Ddelacruz]

Hi muddi. No body will do nothing. We have more than one year talking en calling we a google  specialist. This was a  software update or something like that. Its no possible that happened with latam users...

[Muddi]

Hey Ddelacruz,

Sorry to hear about your experience. Could you share the case ID so I can check what happened. 

@11luishernandez,: Have you had the chance to fill out the form?

Cheers,

Muddi

[Muddi]

Hey folks,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Muddi

[misael1234]

At least, my supplier in Mexico it is not giving me any answer about the failure my device had, despite Google's technicians told me my google nest had a factory defect, also they told me my supplir had the contract obligation to change my device. it has been more than a month that i  had the last contact with them but the y do not give me any answer. I'm so dissapointed about google, i thought you have a better customer service  and a good solving problem process.

[Muddi]

Hey misael1234,

Sorry to hear that. Could you tell us the case ID so I can check the status. 

Cheers,

Muddi

[misael1234]

This is the case number  1-4035000033177 your Google support team gave me this number, but My seller did not give any number. I bought My device thru MercadoLibre at the Google official store.

[Ddelacruz]

No van hacer nada. El google nest que compre lo retorne a USA anla tienda y tampoco se hicieron responsables. Fue un fallo general. Y según veo. Fueron la mayoría los de america latina. 

[Fivecin]

La tienda oficial de mercado libre no se hace responsable, a mí ya me autorizaron mi cambio directamente de Google y llevo 8 meses peleando con la tienda de mercado libre simplemente no lo quieren realizar, así que comenzaremos una demanda colectiva, si te quieres unir te dejo mi mail, five _ castro @ hotmail . com  hasta el momento somos 132 personas afectadas las que nos hemos podido unir necesitamos al menos 150 si te interesa escríbeme five_castro @ hotmail . com

[Muddi]

Hey folks,

My apologies for the delayed response here. We understand how frustrating it is when you can't get a replacement for your device. As much as we wanted to process a replacement - our hands are tied, and we need to strictly follow the Google policy about device warranty. Please feel free to visit this link to learn more.

@Fivecin: Please refrain from posting your personal information like email address for your security. 

Thank you for understanding.

Cheers,

Muddi

[Muddi]

Hey all,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Muddi

[Fivecin]

Todos necesitamos ayuda, a mí ya no me interesa que me cambien mi nest, mi único objetivo es poner en alerta a toda la gente que compre la basura que vende Google y más aún como nos tratan después. Somos miles los defraudados por Google y la gente debe de saberlo