No picture on video playback

[Aussiemade59]

When I play a video on my TV,  there's only sound no picture. 

[Jeran]

Hey there Aussiemade59, 

I apologize about the late response, thank you for being patient! Were you able to fix that video issue? If not, I'd be happy to help out, let me just ask you some questions about what's happening:

• When did this issue start happening?

• Are you casting from an app or Google Chrome?

• What troubleshooting steps have you already tried?

In the meantime, I would also check out this article called TV has no signal or only shows a black screen, it has some steps in there that may help you out. I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,

Jeran

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,

Jeran

[Jeran]

Hey there!

We haven't heard back from Aussiemade59, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,

Jeran